Career & application guide

First-Line Supervisors of Non-Retail Sales Workers

Get to know the work, the skills that matter, and how to prepare your next application.

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What do first-line supervisors of non-retail sales workers do?

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

This describes a U.S. occupation, not a live vacancy. Individual employers may use different titles and requirements.

Job titles to recognize in your search

O*NET reports these titles for this occupation. Compare the responsibilities in each posting before treating titles as equivalent.

  • Customer Service Department Supervisor
  • Customer Service Supervisor
  • Driver Sales Supervisor
  • Information Center Supervisor
  • Inside Sales Supervisor
  • Reservations Supervisor
  • Sales Department Supervisor
  • Sales Leader

Core tasks to compare with a job posting

  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Hire, train, and evaluate personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.

Prepare an application for this occupation

  1. Check the employer’s requirements, location, schedule and any licenses against your situation.
  2. Choose two or three tasks above that match the posting and your actual experience.
  3. Build a resume evidence worksheet using the skills and software relevant to that employer.
  4. Practice explaining your contribution, decisions and results before an interview.

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