First-Line Supervisors of Office and Administrative Support Workers

What do first-line supervisors of office and administrative support workers do?

Directly supervise and coordinate the activities of clerical and administrative support workers.

This describes a U.S. occupation, not a live vacancy. Individual employers may use different titles and requirements.

Job titles to recognize in your search

O*NET reports these titles for this occupation. Compare the responsibilities in each posting before treating titles as equivalent.

• Accounting Manager
• Accounts Payable Supervisor
• Accounts Receivable Manager
• Administrative Supervisor
• Customer Service Manager
• Customer Service Supervisor
• Office Coordinator
• Office Manager

Core tasks to compare with a job posting

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.

Prepare an application for this occupation

1. Check the employer’s requirements, location, schedule and any licenses against your situation.
2. Choose two or three tasks above that match the posting and your actual experience.
3. Build a resume evidence worksheet using the skills and software relevant to that employer.
4. Practice explaining your contribution, decisions and results before an interview.

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