Gambling Managers: Career & Application Guide

What do gambling managers do?

Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.

This describes a U.S. occupation, not a live vacancy. Individual employers may use different titles and requirements.

O*NET reports these titles for this occupation. Compare the responsibilities in each posting before treating titles as equivalent.

Resolve customer complaints regarding problems, such as payout errors.
Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
Track supplies of money to tables and perform any required paperwork.
Explain and interpret house rules, such as game rules or betting limits.
Prepare work schedules and station arrangements and keep attendance records.
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
Train new workers or evaluate their performance.
Market or promote the casino to bring in business.
Interview and hire workers.

Check the employer’s requirements, location, schedule and any licenses against your situation.
Choose two or three tasks above that match the posting and your actual experience.
Build a resume evidence worksheet using the skills and software relevant to that employer.
Practice explaining your contribution, decisions and results before an interview.

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